We make each purse hook with care and attention to detail — most of our items are handmade and often customized just for you.
No Returns or Exchanges
Because of the personal nature of our products, we do not accept returns or exchanges.
Please double-check your order details before confirming, especially if your item includes names, words, or location-specific designs.
Damaged or Incorrect Orders
If your item arrives damaged or we’ve made a mistake with your order, we’ll make it right.
Please email us within 3 days of delivery at hello@hookeddxb.com with:
- A clear photo of the issue
- Your order number
- A short description
We’ll either send you a replacement or issue a refund, depending on the situation.